While officially registered as Asma Fashion, we operate across Bangladesh as Asma Fashion Originals—a name meticulously chosen to represent our uncompromising commitment to exclusively authentic and high-end fashion. Every piece we curate is a statement of elegance, and we wish for your experience to be nothing short of perfection. This Return & Refund Policy has been composed with the same meticulousness as our garments: transparent, fair, and designed around your absolute satisfaction. Please read it carefully; it is your assurance that shopping with us is always a secure and delightful journey.

Our atelier holds itself to the highest benchmarks of craftsmanship, and we trust you will treat each creation with the reverence it deserves. To qualify for a return or exchange, the following conditions are non‑negotiable:

• The garment must be unworn, unwashed, and entirely unaltered — preserved exactly as it was when you unwrapped it.
• All original brand tags, silk labels, and signature packaging must be intact and attached, as they form part of the product's authenticity.
• A formal request must be lodged within 24 hours of receiving your parcel. This strict timeline ensures freshness and prevents any inadvertent use.
• For any claim of damage, defect, or a missing item, a continuous, uncut, and unedited unboxing video is mandatory. The video must clearly capture the sealed package being opened and the garment's condition upon revelation. This is a universal practice among luxury houses to protect both our valued client and the maison.

We reserve the right to gently decline a return if these standards are not met, as the integrity of our collection is paramount.

In keeping with the exclusive nature of our offerings, the following categories are regrettably ineligible for return or exchange:

• Products that have been worn, laundered, or altered in any manner.
• Merchandise returned without its original branding, hand‑stitched tags, or deluxe packaging.
• Garments showing makeup stains, perfume residue, or any sign of handling beyond a brief trial.
• Custom orders, made‑to‑measure pieces, or items specially procured at your request.

This policy exists to ensure every patron receives a product in flawless, untouched condition — the very same standard we would expect for ourselves.

Our dedicated client services team is available 24 hours a day to assist you through our official digital and telephonic channels:

• Facebook: Send a message via our verified business page — Asma Fashion Originals
• Instagram: Direct Message us at @asmafashionoriginals.store
• Direct Helpline / WhatsApp: Call or message 01410739933 — our concierge is always ready to help.

When contacting us, kindly have your order reference number, a concise description of the issue, and the unboxing video (if applicable) ready. This will allow us to resolve your matter swiftly. Under no circumstances should you dispatch an item without prior authorization; unsolicited returns cannot be accepted.

• Should the return arise from a manufacturing defect, transit damage, or an error on our part: Asma Fashion Originals will shoulder the entire return shipping cost. We will arrange a complimentary pickup via our trusted courier partners (Pathao, Redx, or Steadfast) or provide a prepaid shipping label, ensuring a seamless experience for you.
• For returns due to a change of mind, size unsuitability not caused by our mistake, or any other non‑defect reason: The return shipping charges are the patron's responsibility. We recommend using a trackable and insured courier service to safeguard your consignment.

We are pleased to offer exchanges for items that satisfy our exacting quality criteria. Upon receiving your returned article, our quality assurance team will perform a thorough inspection. Once cleared, we will dispatch a replacement of the same design (subject to stock availability) or offer a piece of equal value from our current collection. In the event the exact item is exhausted, you may opt for a store credit or a refund — whichever you prefer. Exchanges are processed within 2–3 business days, so you are not kept waiting for your next statement piece.

Monetary refunds are reserved for instances where a suitable replacement is unattainable — for example, when the item is defective and no identical piece remains, or when we have shipped an incorrect item and cannot rectify the error. All refund requests are evaluated post‑inspection of the returned merchandise. Approved amounts are remitted to the original payment instrument:

• For prepaid transactions (bank transfer, mobile banking services like bKash/Nagad), the sum will be credited back to the originating account.
• For Cash‑on‑Delivery (COD) orders, refunds are gracefully processed via bKash, Nagad, or direct bank transfer, according to your convenience.

Please allow up to 5–7 business days for the refund to reflect, though we typically complete the process much sooner.

You may cancel an order without any charge before it has been dispatched from our distribution centre. Once the order is handed over to our courier partner, it becomes irrevocable and must follow the standard return procedure. To cancel, please contact our helpline immediately with your order details — we will process the cancellation instantly.